Frequently Asked Questions
We want to make your online art purchasing experience a total thrill.... If you cannot find the answers to any questions you may have below, please contact us through the website and it will be our pleasure to answer your questions directly and solve any issues as quickly and conveniently as possible.
Returns and Exchanges
Returning Original Works and Non-Print Products:
30-day money back guarantee if you are not totally satisfied with your original or non-print purchase. The artwork or product must be returned in the original packaging, undamaged. Return shipping cost at customer’s expense; customer must insure original artwork for return.
Exchanging Non-Print Products:
To make a product exchange please let us know via our website. The new product will be shipped out upon the return of the original, undamaged product; return shipping will be at the customer’s expense.
Return or Exchange of Art Prints:
Please contact us via the website contact form to discuss return or exchange. Art print returns and or exchanges maybe subject to a 12% restocking fee.
Shipment Arrives Damaged
If your package arrives and the box is damaged, please contact us immediately through the website. Before opening the package, YOU MUST PHOTOGRAPH the damaged package. You may open the package to see if the product has been damaged (hopefully it is only superficial) but if the painting, print or product is damaged, please photograph the damaged.
NOTE: Every original work of art is photographed before and after it is packaged and before it is sent to you, for insurance purposes. All original artworks are insured for transportation.
Shipping
Original Works and Non-Print Products:
Original works are shipped in the U.S. via UPS Ground, shipping times range from 1 to 5 days. International orders are shipped via FedEx. You will receive a tracking number as soon as your order has been shipped.
Non-Print Products such as hats and cards are shipped via USPS for all U.S. and Canadian orders. International orders are shipped via FedEx. Shipping rates are based on weight and vary depending up products destination.
Art Prints:
We ship worldwide with USPS and FedEx. We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows*:
|
Cart Total From |
To |
Shipping Charge*^ |
International Shipping Charge*^ |
|
$0.00 |
$49.99 |
$9.49 |
$11.86 |
|
$50.00 |
$149.99 |
$16.99 |
$21.24 |
|
$150.00 |
$199.99 |
$19.99 |
$24.99 |
|
$200.00 |
$249.99 |
$26.99 |
$33.74 |
|
$250.00 |
$499.00 |
$29.99 |
$37.49 |
|
$500.00 |
$999.00 |
$49.99 |
$62.49 |
|
$1,000.00 |
Plus |
$99.99 |
$124.99 |
^ Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur an additional charge
Large Size Products and Crating Policies
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
Custom Orders
Custom orders are welcome. Please contact us via the website and we will be happy to discuss your request.
Commission Work
Spencer welcomes working with customers to create unique and creative work that is specific to your desires. Please contact us via the website to discuss any ideas you have regarding commission works. A non-refundable deposit is required, but if you are not totally satisfied with the completed work, a full refund minus the deposit will be issued. We should all live with artwork we love.....
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